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Nikki Small

Human Resources Director, Nestlé Dreyer’s Field Operations


As an indispensable and trusted partner to Nestlé USA’s (NUSA) business, Nikki finds her motivation by playing a big role in people’s lives to build a culture of success. She strives to positively affect the lives of her people and teams, ensuring they are armed with a strong foundation of tools and resources that enhance each employee’s ability to be effective.

Nikki joined Nestlé in 2010 as a Human Resources (HR) Regional Leader supporting the Nestlé Dreyer’s Ice Cream (NDIC) Field Operations team. In 2014, she was promoted to HR Director and supported the Marketing and Finance teams for three of NUSA businesses on the Cleveland, Ohio, campus. Then, in 2015 Nikki transitioned to the role of HR Director for NDIC Field Operations – continuing to leverage Nestlé’s talents, tools and technology to drive sales growth across the Ice Cream and Pizza & Snacking Divisions.

Nikki is a true advocate for women to bring their authentic self into the workplace – and to be confident in who they are and what their skills and capabilities may be. Being a champion, sponsor, mentor, coach – just a few of the “hats” Nikki wears each day – allows her to promote growth and development within her teams.

As a collaborative leader, Nikki knows first-hand that building strong relationships can ultimately align her teams for success. “We are better together; therefore, I actively listen and empower my teams to be autonomous and make decisions,” said Nikki.

Nikki recognizes that gender-balanced and diverse teams are our true platforms for success, enabling any group to maximize their intellectual and creative ability to produce results. She draws on previous experience where she was responsible for working with Nestlé Black Employee Association and Gender Balance teams to develop annual plans and foster the collaboration between the two groups.

The values that Nikki practices in the workplace are also a true representation of who she is. A firm believer in “you reap what you sow,” Nikki relies on her values to make a difference in the lives of people, developing training programs that cater to women within her local community. She has created workshops for women to help them discover what their passions are and what success looks like – and works to help them each establish a pathway to achieve their goals.

Read about more inspirational women at Nestlé.